Return Policy at Rehan Al Zafaran Trading LLC

At Rehan Al Zafaran Trading LLC, we strive to ensure your complete satisfaction with every purchase. If you are not entirely satisfied with your purchase, we’re here to help. Please review our return policy below for guidance on returning items.

Return Eligibility:

  • To be eligible for a return, your item must be unused, unopened, and in the same condition that you received it.
  • Returns must be initiated within [number] days from the date of purchase.
  • Items purchased on sale or clearance are not eligible for return unless they are defective or damaged upon arrival.

Return Process:

  1. Contact Customer Service: To initiate a return, please contact our customer service team at [email address] or [phone number] to request a return authorization (RA) number.
  2. Package Your Item: Securely package the item(s) you wish to return, including all original packaging and accessories.
  3. Include RA Number: Clearly mark the RA number on the outside of the package to expedite processing.
  4. Return Shipping: You are responsible for the cost of return shipping unless the return is due to our error or a defective/damaged item.
  5. Return Approval: Once we receive your return, we will inspect the item(s) and notify you of the status of your return.
  6. Refund or Exchange: If your return is approved, we will process a refund to your original method of payment or offer an exchange for a similar item, based on availability.

Exceptions:

  • Certain items may not be eligible for return due to hygiene reasons (e.g., opened or used fragrances).
  • Returns of defective or damaged items must be reported within [number] days of receipt for a full refund or replacement.

Contact Us: If you have any questions or concerns regarding our return policy or need assistance with a return, please don’t hesitate to contact our customer service team at [email address] or [phone number].

Thank you for choosing Rehan Al Zafaran Trading LLC. We appreciate your business and are committed to providing exceptional service throughout your shopping experience.